A review of Costa Coffee by Wilma Keegan written on Friday 11th of August 2017
We went into Costa at the Forge a month ago we purchased a toasted teacake and was given 1 portion of butter and advised that if we needed more butter then it would cost us an additional 10 pence, this is ridiculous as the teacake already comes in two halves and one portion of butter cannot cover both sides I felt like Oliver Twist having to ask for more from the Beadle.
Since then We have visited 4 other Costa stores and they rightly supply 2 portions of butter.
We were in the Forge Costa again today and the Manager insisted that Head Office had informed all Branches that it was only 1 portion of butter per Teacake, I told him to keep his Teacake which was already in the Toaster and ordered something else.The Manager then took the teacake which was already in the toaster and put it in the bin , if everyone complains about Costa's Butter Policy that bin will soon be full.
It is not the 10 pence its the principal , I feel that I will be taking my custom elsewhere which is a pity as I love your Coffee..