" Standard of Service"

A review of Lloyds Business & Commercial Services by Garry written on Sunday 18th of July 2010

Very professional approach towards management solutions.

Most performance reviews tend to go fairly smoothly if conducted properly. But some employees will become confrontational when their review is not as positive as they had expected. This can create a challenging situation for a manager. The following is a performance review dialogue centered around such a situation. Notice how the reviewer manages to stay calm, does not get sidetracked by the employee’s interruptions, and persists in carefully outlining the pluses and minuses in the employee’s performance. .

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