"Tel calls"

A review of HM Revenue & Customs by Jack watson written on Tuesday 4th of May 2010

Your tel call line takes 2 mins to get to the appropriate bit and then says

All our advisors are busy. Please try again later

It then closes you out

Surely the decision to hang up should be mine not yours

As it is it is virtually useless as a source of help to the public

Thanks.

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