Home > Businesses > Marks & Spencer > Reviews of Marks & Spencer > Review

"Unsatisfactory customer service"

A review of Marks & Spencer by Les Trueman written on Saturday 27th of March 2010

Advertisements

On Saturday 27 March I was in your store which in general was quiet but had a very large queue at both the Ordering & Collection desk and the returns desk. A lot of people were unhappy with the delays apparently caused according to two senior staff by staff shortages. I wanted to make use of the currency dispenser which after two attempts had failed to supply me with Euros. On Queuing at the Bureau de Change I mentioned the fact the machine was not operating and suggested it may need re-filling. The girl informed me that it had sufficient cash within it just wasnt working properly. She further informed me the malfunction had been reported a couple of days ago. Surely short staffed as you did appear to be someone in management could have arranged for a sign to be placed on the machine informing customers of the fault. Not quite what I expect from M&S.

.

Agree? Disagree? Add your own review of Marks & Spencer

Did you find this review inappropriate or offensive?

More Marks & Spencer Reviews

Now showing reviews 1-5

  • Birthday Cake by Tom Grant
    Yesterday very early I visited the food hall at Braehead to purchase a last minute birhday cake for ...
  • POOP CUSTOMER SERVICE!!! by N.A.Watson
    FAULTY TELEPHONE SYSTEM?? Telephone answering message keeps repeating without further action. P...
  • TIme Out! by Elizabeth bradley
    Unfortunate you do not add Opening Times!Otherwise the basics were there.Maybe add more detail on pa...
  • On a wet busy Friday (6th Aug)just before the kids go back to school....I had the crazy idea to take...

View all Marks & Spencer reviews

Advertisements

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Marks & Spencer, and are merely third party opinions. Glasgow Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.

Marks & Spencer

Map showing Marks & Spencer on Braehead Shopping Centre