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"Customer Service"

A review of M & Co Head Office by Sandra m written on Thursday 28th of April 2016


I have been a customer for many years, last week I ordered an item to be collected in store on Tuesday. As I had not heard or received a text message I have just phoned the Bicester store.

Whoever answered the telephone was most unprofessional and could not help passing the phone to a colleague. I was then asked "what's up, what do you want"?

I told the lady that this was a very rude way to answer the phone, the reply came back "well I don o who you are do I " Although I had already explained this to the lady who initially answered the phone.

Please give your staff training on how to speak to customers or they will go and spend their money in Dorothy Perkins next door.

Sandra Meaney


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M & Co Head Office

Map showing M & Co Head Office on Inchinnan Drive