"Shambles- dont waste your money!"

A review of Village Curry House by ROSSE5 written on Sunday 3rd of April 2011

The faulty Towers of take away........

I have used the village for 5 years, the food is great but the service and delivery time is appalling, i would go so far to say horrific, hence the reason i will not be back. An hour and a half for delivery time and 3 phone calls and part of the order was wrong, this is a typical of the service you should expect from the Village. The first call advised the delivery had left, the second advised also it had left and on the 3rd call i was told it only left after the 2nd call. When the order was wrong i was given various excuses about preparation time, being busy (at 9pm on a sunday night?) and only having one delivery driver.

The village is by no means a cheap take away and the service is horrific, the manager was unsympathetic and only able to refund the meal that was wrong, even after the numerous calls and unacceptable delivery time. My advice is to think twice about ordering home delivery from the village, it is always invariably wrong and takes in excess of an hour to be delivered.

One week on and my refund has still not been processed. When I called the village tonight i was told by the guy on the phone that Just Eat (who i placed the ordered with) were telling "porky pies"... have you ever heard the likes? When will this place own up and recognize that customer service and ownership goes a LONG way? continuing to operate like this and blame other businesses AND people in their own business will eventually see them fold? A joke outfit!.

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