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"Don't waste your time"

A review of The Fone Zone by J written on Saturday 20th of January 2018

1st time I chose to use them, I watched one of their staff further damage my phone. I had a broken screen, and, once replaced, they put a protective cover over the entire front facing screen (including the finger print recognition home button). When I explained to the gentleman

who served me that I use the fingerprint recognition to gain access, he tried to remove the cover from the home button (using a pocket knife), and my home button was scratched. I was then told I would still have to pay full price (despite having witnessed the damage of my property). However, I was promised I would be provided a free replacement of my home button, and told that due to there "apparently" only being 2 employees working in the shop, they would both be aware of my situation, and there would be no issue when returning my phone for said fixture. Due to the nature of my work (I work freelance in the film and TV industry) my availability can be extremely unpredictable, meaning that I could not guarantee I'd even return for the fixture the same year. I made the gentleman who served me aware of this, and he stated that this would not cause any problems.

When I was FINALLY able to return, I unfortunately had a damaged screen again, and hence figured it was time to have my home button replaced. When I spoke to the gentlemen who worked there, they questioned/mocked my original promise of a replacement home button as "apparently" the employee who had damaged it had been fired due to damaging multiple devices. They then unintentionally revealed that they had over-charged me for my original repair as they only charged me £140 vs my first repair at £160. To add insult to injury, they then told me they could only replace my home button if I was willing to lose the function of finger print recognition (the method I personally use to unlock my phone, and the reason my phone was damaged by the company in the first place). When I explained my situation, they simply said it was up to me if I replaced the button or not. They would not offer any other compensation. I'm not sure about you, but if the vendor damages your property and cannot repair it to it's previous function, I feel the customer deserves some sort of compensation. I would not have returned were it not for the promise of a free repair of my home button.

FYI, they do not repair phones on site. Other than verbal confirmation of this, I witnessed the employee from my first visit getting out a taxi with my phone and unlocking the shop after I had returned at the time I was told my phone would be available for collection, only to find the store closed and locked up..

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