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"Disappointing Quality and Customer Service"

A review of Bonnypack (Scotland) Ltd by Anonymous written on Monday 31st of August 2015

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Products from Bonnypack Glasgow may have good price tags but if you looking for quality and after sales service be prepared to be dissapointed as I am. One of the items I bought had parts missing and the second time I used the second item a potato ricer a small screw popped out into my mashed potato. I returned items and said I did not want replacements as I had been forced to buy an alternative of the first item and as I was so unhappy with the quality of the ricer I did not want the another of the same. I said I would do some more shopping and they could take the amount of these two items off my bill. Gent I spoke to said 'yes do your shop' but when I got to the till he was adamant that I take the replacements and if the ricer broke again he would refund me double the amount he also advised me to cook the potatoes till soft before using the ricer, I asked he if he ate underdone potatoes! I hope I don't have to return as I will not be shopping there again..

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Map showing Bonnypack (Scotland) Ltd on West Street