"Hair extensions- Disappointing and unprofessional"

A review of Byers & Birrell by N Robertson written on Friday 17th of January 2014

I paid £660 for hair extensions from this salon and was originally happy with the result. However, I wanted some weight cut from the bottom of the hair which the salon obliged with, however the extenstions were cut with scissors and not a razor which resulted in a very blunt choppy look which was uneven on either side with some of the extensions being cut shorter than my natural hair. Then 3 of my extensions fell out. I went back to the salon and was shocked at the reaction. I was ganged up on by the owner and a staff member and was told that extensions fall out, it happens! (at no point in the consultation are you told that your £660 hairdo will fall out) I was then told that it was also my fault that I was unhappy with the cut as I should have addressed it at the time however the hair was cut and curled so I didnt notice until I straightened it myself. I was told that they would try and put the 3 extensions back in but as for the ones that had been cut short, it was too bad as all the hair I had paid for had been used. I left the shop in tears at the way I was spoken to and didnt even receive an apology that I was unhappy. I have never been so upset with a service, you would expect that after spending £800 in total you would receive a decent level of customer service. I will never be back and would not recommend this salon.

I have since been to another salon who questioned that the amount of hair I paid for was actually put in my hair as some salons will split each extension. I cant confirm that this was the case however..

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