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"Money grabbing government"

A review of HM Revenue & Customs by Aileen Macmillan written on Tuesday 2nd of October 2012

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Why oh why are all the numbers for HMRC ALL 0845 type numbers that you have to sit and listen to minutes of drivel and then cannot get through to a human voice. I am a pensioner and have tried 4 times in the last 2 days holding for more than 10 minutes each time. Just not good enough!.

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