Inland Revenue

Find out what people are saying about Glasgow government agencies.

• It just adds to my anxiety! - review of HM Revenue & Customs by Tommy

  I just can't get through, why have a telephone no. Is this attracting revenue for the tax office, as it's costing me money to hold on. Can I claim this back ?... More »

• Want TOTAL FRUSTRATION PHONE HMICTAX - review of HM Revenue & Customs by Fred

  What a complete joke. To ask a simple question you have to listen to some boring twaddle about solving your problem on their web site - Oh yeah! Have spent many FRUSTRATING hours... More »

• Easier to speak to elvis presley through a medium than get an answer from east - review of HM Revenue & Customs by Peter gray

  It is easier to get through to president obammah or the queen than it is for anyone to answer a phone at this tax office... More »

• Unacceptable!!!! - review of HM Revenue & Customs by Fed up

  Have tried for days to speak to someone regarding a refund and have been on hold for anything up to 30 mins still no luck!!!! don't actually believe anyone works there!!! will try... More »

• Telephone number? - review of HM Revenue & Customs by Anonymous

  It would be really helpful to have a telephone number. If phoning a 0800 or 0845 number then use the international code 044 prior to this and you will be only be charged... More »

• Phone number????? !! - review of HM Revenue & Customs by C Laidie

  The phone number to contact them isn't exactly easy to find... Looking for a contact number to pass on to potential employees.... More »

• REDICULOUS WAIT TIME - review of HM Revenue & Customs by M D

  Its bad enough to have to wait SO long but on an 0845 number when standard numbers are free on my network makes it worse. I didn't find the female at the other end... More »

• DESIGNED TO GET YOU TO GIVE UP BEFORE YOU GET THROUGH TO AN OPERATOR. SIMPLY SHO - review of HM Revenue & Customs by J. GLASGOW

  AN ABSOLUTE FARCE, QUICK ENOUGH TO GET TO YOU IF THEY THINK YOU OWE THEM MONEY, NOT INTERESTED THE OTHER WAY ROUND.... 25 MINS BEFORE I GOT A PERSON TO TALK TO.... More »

• I THINK EAST KILBRIDE IS SMASHING!! - review of HM Revenue & Customs by Dorothy

  Yes it does take a while to get through but the wait is worth it. Staff are efficient, helpful and reassuring Dorothy Co Antrim NI... More »

• Bit of patience is well worth it! - review of HM Revenue & Customs by Anon glasgow

  Was a bit put off calling after reading some reviews, and yes it is a wee wait, however, this may be a sign of the attention to detail and thoroughness that the tax... More »

• TYPICAL THE MIN YOU CHALLANGE YOUR TAX YOU CANT GET THROUGH. - review of HM Revenue & Customs by THOMAS

  TERRIBLE, I WAITED 15 MINS TO GET THROUGH THEN EVENTUALLY GAVE UP. ALL I GOT WAS " THANKS FOR WAITING ONE OF ADVISORS WILL BE WITH YOU AS SOON AS POSSIBLE. NOT SOON... More »

• Is there anyone there - review of HM Revenue & Customs by Mrs drysdale

  Have tried to get someone on the phone numerous occassions but no gd is there anyone answering the phone... More »

• No, really, is there anyone there?? - review of HM Revenue & Customs by Fiona, Glasgow

  10-15 mins waiting this morning and gave up trying to call Centre 1 Glasgow. Shocking. I have to work to pay my taxes for this type of service? To reiterate,... More »

• Is there anyone there? - review of HM Revenue & Customs by Dennis (Kent

  After so many phone calls I tried to contact using WEB site. Tried just to ask a question with regards to a very recent deceased mother in law. Will have to send record... More »

• Worth the Wait - review of HM Revenue & Customs by Alice

  Once I finally got through the man was really helpful and answered my question helping me with my query.... More »

• Have tried all this week to speak tp someone - review of HM Revenue & Customs by Russell

  Have tried all this week to speak to someone but same all the time [cant answer your call just now]etc etc .I wonder how much this is costing on telephone charges.... More »

• Capital Gains Tax - review of HM Revenue & Customs by Eric byrne

  Phoned 2 separate occassions held on both times at least 5 mins to listen to what? music? think I could have kept the line open to infinity still wouldnt get a response.Come on... More »

• Just wondering why they have a phone line????? - review of HM Revenue & Customs by Mrs Angry, Aberdeen

  I have heard the "Thanks for waiting, one of our advisers will be with you as soon as possible", at least 30 times - now bored of counting and wondering why the... More »

• Centre 1 east kilbride non existent. - review of HM Revenue & Customs by James Findlay

  Tried to get through on the telephone at 12-15pm but had to give up after going through 5mins of what is your problem go on to the website it is easier as we... More »

• Do they get a percentage of our 'phone bills by keeping us on hold! - review of HM Revenue & Customs by Rachel Little

  No one answers the 'phone after the Krypton Factor of multiple choice and the advertising of the equally unhelpful website based on the assumption everyone is on line. They would be quick enough... More »

• Is there anybody there? - review of HM Revenue & Customs by Michael cassidy

  Tried both newcastle upon tyne and east kilbride hung on line both times 15 minutes had to hang up I am begining to think they are in cahoots with the phone companies.michael... More »

• Is anyone out there? - review of HM Revenue & Customs by Stranded! Italy.

  Like everyone else, I gave up after 15 mins of trying to get an answer from Centre 1. Also, why is there only an 0845 number - people go on holiday, are away... More »

• Phone this number! - review of HM Revenue & Customs by John

  I found phoning this number for the self employed was easier. Even if not self employed 0845 302 1448. Got through to an operator straight away. ps. btw your... More »

• 10 mins - review of HM Revenue & Customs by Jacky Thompson

  Called 3 times, 10 mins on line, no human voice, had to hang up. This is appalling. How can I sapeak to someone?... More »

• Shocking..no one answers!!!!! - review of HM Revenue & Customs by Terry ogilvie

  This is the third time I have phoned in a week, and still not had anybody answer the phone,a total disgarace.All in I have been on the phone for 40mins and no answer.get... More »

• NO ONE ANSWERS!!! - review of HM Revenue & Customs by Richard Traynor

  It takes ages to get to the right secton or department and then they say that all their advisors are busy. They then cut you off and say try again later. I've been trying for... More »

• Tel calls - review of HM Revenue & Customs by Jack watson

  Your tel call line takes 2 mins to get to the appropriate bit and then says All our advisors are busy. Please try again later It then closes you out Surely the decision to hang up... More »